Information Service

The Information Service offers information and advice on a diverse range of issues affecting people with a cognitive disability or impaired mental capacity. 

Contacting the Information Service

The Information Service can be contacted by phone, letter, and email or by visiting the office. Click here to email us.

If you wish to visit the Office an officer will see you as soon as they can.  If there are special circumstances requiring an appointment for a more lengthy discussion, call the Information Service on (08) 8342 8200 to discuss this.   Call 1800 066 969, if you are in Country SA.

About the Information Service

The Information Service responds to more than 3,000 requests a year for information, advice and assistance relating to:

  • the rights of people with impaired decision making
  • care and treatment of people with impaired decision making
  • applications to the South Australian Civil and Administrative Tribunal (SACAT) for administration and guardianship orders
  • enduring powers of attorney
  • being a guardian of an adult
  • medical and dental treatment for patients who cannot consent
  • refusal of medical treatment

 

Operating hours

The Information Service operates from 9am to 4pm, Monday to Friday.

The service is often very busy.  If we are unable to answer your call immediately, you can leave your contact details with our reception staff and our information officer will call you back as soon as possible.

Emergency after-hours enquiries

Emergency enquiries can be made outside normal business hours.

The after-hours service is strictly for emergency enquiries that cannot wait until the next business day. Callers with non-emergency enquires will be asked to call back between 9am to 4pm, Monday to Friday.