Royal Commission statement by Public Advocate


The Public Advocate, Anne Gale appeared before the Royal Commission on Wednesday 8th June at Public Hearing 14.

This hearing was held in Adelaide between the 7th and 11th of June 2021 and focussed on preventing and responding to violence, abuse, neglect and exploitation in disability services in South Australia.

The hearing examined the experiences of people with disability in receipt of disability accommodation services operated by the South Australian Department of Human Services.

Evidence was presented relating to two case studies which highlighted broader systemic issues.

Evidence was also presented on the response of the Department, the National Disability Insurance Agency and the NDIS Quality and Safeguards Commission to recommendations made by the Safeguarding Task Force in its report dated 31 July 2020, and the Honourable Alan Robertson SC in his report titled ‘Independent review of the adequacy of the regulation of supports and services provided to Ann-Marie Smith, an NDIS participant, who died on 6 April 2020’.

In her statement, the Public Advocate raised issues relating to clients of the Office of the Public Advocate who are some of South Australia’s most vulnerable people.

The Public Advocate highlighted the challenges and complexity for OPA clients in accessing timely supports, housing and services in particular when they experience a crisis.

She also discussed potential safeguards and the need for State and Commonwealth agencies to work together to ensure that safeguards and checks are implemented for the most vulnerable South Australians.

The Public Advocate emphasised that just because a person has a disability it does not mean that they are necessarily vulnerable.

The Public Advocates statement along with recordings and transcripts are also available on the Disability Royal Commission website.


Statement of Ms Anne Gale, Public Advocate - DRC 28 May 2021 - PDF.

Statement of Ms Anne Gale, Public Advocate - DRC 28 May 2021 - Word.

Office Closure Christmas Eve


Today Christmas Eve the Office of the Public will be closed, if you have any urgent consent required please call us on 1800 066 969 you will be provided details of our emergency after hours service.

The Office of the Public will return on 29 December 2020.

Thank you

Substitute Decision-Maker Toolkit Project


The Office of the Public Advocate (OPA) and Office for Ageing Well, SA Health (OAW) have joined together to develop and deliver the ‘Substitute Decision-Maker Toolkit Project’.

The project will develop a toolkit of resources. The resources will provide clear, consistent and accessible information and education for Substitute Decision-Makers (SDMs) who are appointed under an Advance Care Directive (ACD) about their important role. It will also help individuals appointing a SDM feel more confident that their wishes will be honoured.

To read all about this project, click here.

Annual Report 2021-21


The Office of the Public Advocate Annual Report has been tabled in Parliament on 28 October, 2021.

To read the latest report, click here.

Consultation open


Consultation open – Future Safeguarding for People with Disabilities

The Public Advocate is pleased to support the Disability Advocate, David Caudrey in his most recent consultation on Future Safeguarding for People with Disabilities. This consultation follows on from the previous work of the Safeguarding Taskforce for which the Disability Advocate, David Caudrey was the Co-chair and Public Advocate, Anne Gale was a member. This Taskforce identified safeguarding gaps for South Australians with disabilities.

The discussion paper can be found on the following link Disability Advocate | Office of the Public Advocate (

The consultation is open until 3 December 2021.

Written submissions can be sent to  

Alternatively if you wish to meet with David please email or phone the Office of the Public Advocate reception on (08) 8342 8200 to request a call back and a meeting time will be arranged. 

Restrictive practices during the COVID-19 pandemic


During the COVID-19 pandemic there is a risk that some persons will not have the capacity to:

  • understand or comply with Guidance and Directions of the Chief Public Health Officer and Directions of the State Coordinator in relation to the COVID-19 pandemic; or
  • otherwise take appropriate steps to protect themselves and the community from exposure to COVID-19.

As a consequence, supported accommodation providers including aged care, mental health and disability service providers may need to restrict the movement of a resident to ensure they are not exposed to COVID-19 or spread the virus in the broader community.

The guidance and directions of the Chief Public Health Officer and directions of the State Coordinator do not authorise service providers to use restrictive practises to enforce compliance with the guidance or directions.

You may recall that the Government introduced a temporary scheme under the COVID-19 Emergency Response Act 2020, to allow accommodation service providers to lawfully and urgently detain persons who are at risk of exposure to COVID-19 and/or non-compliant with public health guidance, for a short period. A further period of detention up to 28 days could be approved on application to the person’s guardian, or, if no guardian was appointed, by an Authorising Officer or the South Australian Civil and Administrative Tribunal (SACAT).

This temporary scheme ended on 31 May 2021.

From 1 June 2021, if and when detention is required to protect an individual from exposure to COVID-19, it will need to be authorised by the South Australian Civil and Administrative Tribunal (SACAT) making special powers orders under section 32(1)(b) of the Guardianship and Administration Act 1993.

If you require further information about the procedure for an application to SACAT please visit

Service providers should continue to take proper measures to ensure individuals with a cognitive impairment or mental incapacity are well-supported through day to day education and behaviour support plans to adhere to any social distancing measures to ensure both they and the community remain protected.



The imminent rollout of the COVID-19 vaccinations in South Australia has seen an increase in consent requests for OPA clients. The OPA is aware that all accommodation sites across South Australia are preparing for the rollout and service providers are seeking consent from the OPA where a resident is under the guardianship of the Public Advocate.

The OPA is finalising its consent process as a matter of priority.

For service providers and clients who are seeking feedback regarding vaccination consent – the OPA will be in contact as soon as possible and we thank your for your patience during this busy time.

Annual Report 2019-20


The Office of the Public Advocate Annual Report has been tabled in Parliament on 11 November 2020.  To read the latest report click here.

Planning Ahead Week 2020


Happy Planning Ahead Week 2020!

Planning Ahead Week looks a little different this year, but we wanted to send our greetings out to everyone involved in this important work!

We are also taking this opportunity to highlight our new range of simplified fact sheets, which will help answer your questions about OPA and all of the Public Advocate's functions, and which will be available very soon.

Please enjoy our video greeting, and contact us on 8342 8200 for more information about how you can make Advance Care decisions, and have your rights and wishes upheld.


COVID-19 OPA Stakeholder Update 2


Legislative changes to minimise the spread of COVID-19

 The COVID-19 pandemic and the introduction of social distancing measures has meant significant changes to the way people interact.The Office of the Public Advocate has received a number of calls seeking advice on how these measures may impact a protected person’s movements.Everyone’s circumstances will be different and there is no one size fits all approach that can be taken in the current environment.Legislative change has been needed to help ensure supported accommodation facilities and guardians can take the necessary steps to keep protected persons safe from COVID-19.

What are the changes?

The Government has introduced the COVID-19 Emergency Response Act 2020 to allow for aged care, mental health and disability service providers to apply for temporary approval to restrict the movement of a protected person.Applications should be made where there is concern that a protected person does not have the capacity to adhere to public health measures (such as social distancing) that are designed to minimise the risk of transmitting COVID-19.These measures will help keep both the community and the protected person safe from the potential spread of COVID-19.Applications can be made to the guardian or, where there is no guardian, to the newly-created Authorising Officer. Leading disability advocate Professor Richard Bruggemann has been appointed to this position, and will endeavour to implement measures that do not unduly restrict a protected person’s movements, but still ensure appropriate public health measures are adhered to.

What do the orders do?

A supported accommodation facility can apply to the Authorising Officer or the person’s Guardian for authorisation to detain a protected person that can last up to 28 days.Authorisation will allow persons to take such steps as may be reasonably necessary to detain a protected person.The goal will be to implement the least restrictive approach that balances the protected person’s freedom with both the person and the broader community’s right to be protected from the possible spread of COVID-19.

Factors that will be considered

 When authorisation is sought, the Public Advocate or the Authorising Officer will consider all relevant background information.This would include:

  • A protected person’s history
  • How their capacity may impact on their interactions with others in public
  • The health risk this might pose to the protected person or other people
  • Any other mitigation measures providers have introduced to try and address any concerns.

Extensions to orders

Where an order extending beyond the initial 28 days is sought, an application must be made to the South Australian Civil and Administrative Tribunal (SACAT).

More information

We appreciate there is a delicate balance between restricting an individual’s movements and allowing activities that may pose a risk to both the individual and the broader community. We will work to reach solutions that involve the least restrictive approach, while ensuring all appropriate public health measures are met. More information is available at